Brandon Winslow
Aspiring IT Professional | Hands-On Support & Home Lab Experience
Focused on reliable networks, secure infrastructure and real-world troubleshooting.
Currently seeking entry-level IT or Help Desk opportunities.
About Me
Entry-level IT professional building real-world experience through hands-on support and home lab projects.
I'm an entry-level IT professional building hands-on experience in end-user support, systems administration, and networking. I focus on real-world troubleshooting, clear communication, and delivering reliable technical solutions.
I actively build and maintain a production-style home lab where I work with virtualized infrastructure, Windows Server and Active Directory, DNS and DHCP, secure remote access, and backup strategies. These projects allow me to simulate real support scenarios and strengthen my ability to diagnose and resolve hardware, software, and connectivity issues.
Outside of technology, I value discipline and balance. I spend my time motorcycle touring, skiing, and staying consistent in the gym.
Location
Westchester, NY
Focus
IT & Network Infrastructure
Status
Seeking entry-level IT / Help Desk roles
Skills
A comprehensive overview of my technical expertise and the tools I use to build and maintain robust IT infrastructure.
Operating Systems
Networking
Virtualization
Infrastructure
Featured Projects
Practical applications of IT infrastructure, virtualization, and network administration skills.
Spiceworks ITSM Help Desk Home Lab
ActiveJanuary 2026 ā Present
Gained hands-on experience with Help Desk ticketing and escalation workflows
Created a simulated corporate Help Desk environment using the Spiceworks ITSM platform to gain hands on experience with ticketing systems. Managed tickets from intake to resolution, documented recurring issues for future reference, and practiced escalation workflows commonly used in real world IT support environments.
Enterprise Virtualization Home Lab
ActiveNovember 2025 ā Present
Built a comprehensive home lab environment using Proxmox VE to simulate enterprise IT infrastructure.
Set up Windows Server 2022 as Primary Domain Controller with Group Policy Objects and user management. Secured remote access using Tailscale mesh networking with proper network segmentation. Implemented 3-2-1 backup strategy using Proxmox Backup Server for data integrity and bare-metal restoration.
3D Printed Mini Home Rack Server
ActiveOctober 2025 ā Present
Designed and built a custom 10-inch server rack to house network infrastructure and host services.
Designed and 3D-printed a compact 10-inch server rack for a Lenovo mini PC, network switches, and patch panel. Running Ubuntu Server with Plex media server, game servers, and Pi-hole for network-wide ad-blocking and DNS filtering.
Experience
My professional journey and work experience.
Informal Technical Support
- ā¢Provided technical support for non-technical users, resolving a wide range of hardware, software, and network-related issues.
- ā¢Assisted with malware removal, driver troubleshooting, Wi-Fi connectivity problems, and general system reliability.
- ā¢Emphasized clear communication by translating technical concepts into user-friendly explanations and providing both remote and in-person support.
Preloader
- ā¢Load packages onto delivery trucks while following safety protocols.
- ā¢Collaborate with team members to meet daily shipping targets.
- ā¢Perform quality checks on packages for labeling and address accuracy.
Front End/Grocery
- ā¢De-escalated customer issues and maintained high service standards.
- ā¢Assisted customers with product inquiries and promotions.
- ā¢Maintained cleanliness and organization of front end and grocery areas.
Certification Roadmap
My journey through CompTIA certifications, building a strong foundation in IT operations, networking, and cybersecurity.
CompTIA A+ (220-1201 Passed)
Core 1 Passed ā Score: 809 Core 2 (220-1202) ā In Progress Expected Completion: March 2026
CompTIA Network+
Network infrastructure, operations, security, troubleshooting
CompTIA Security+
Threats, attacks, vulnerabilities, identity & access management
Certification timeline subject to change based on study progress and exam scheduling
Resume
Download my resume to learn more about my experience, skills, and qualifications.
Brandon Winslow
IT Support Specialist
Westchester, NY ā¢ Open to Opportunities
Core Competencies
Education
PDF format ā¢ Updated January 2026
Get In Touch
Currently open to new opportunities in IT. If you're looking for a dedicated specialist or just want to connect, Iād love to hear from you.